In today’s fast-moving organizations, timely insights are everything. If your teams rely on ServiceNow for service delivery and Confluence for knowledge sharing, you know how cumbersome it can be to export ticket data, create reports, and then distribute them across stakeholders.
What if you could see live ServiceNow reports directly inside Confluence pages and Jira dashboards — without copying spreadsheets, scheduling exports, or leaving your workspace?
That’s exactly what ServiceNow SQL Hub for Confluence Cloud delivers streamlined, secure, real-time analytics for business users and decision makers.
Why Real-Time Reporting Matters
Static reports and manual exports hold teams back:
- 📉 Out-of-date ticket counts
- ⏱ Hours spent reconciling data
- 🔄 Version control issues in shared spreadsheets
- 🤝 Delays in decisions and approvals
With ServiceNow SQL Hub, stakeholders access fresh, trusted data inside Confluence, improving alignment and accelerating action.
Smart Data Access Without Data Storage
ServiceNow SQL Hub uses a secure virtual SQL engine (hosted on Atlassian Forge) to connect directly to your ServiceNow instance. It doesn’t store or cache data — it queries live data in real time whenever someone views a report.
Security is baked in:
- High performance Virtual SQL running on top of ServiceNow GraphQL
- It respects ServiceNow permissions to read data and Atlassian permissions to write SQL queries
- Access is granted via OAuth
- Granular permissions: You chose what ServiceNow data is readable and who can view them from Atlassian
This means your data stays protected and compliant with corporate security policies.
How It Works?
- Grant Access: ServiceNow tables are securely authorized.
- Connect Once: Admins configure credentials in Confluence Cloud.
- Run Live Reports: Editors build and view reports in Confluence or Jira Dashboards.
- Share & Act: Live pivot tables and charts help teams make better decisions faster.
There’s no data copied into Confluence, you always see the latest insights with confidence.
Powerful Business Reporting Features
ServiceNow SQL Hub helps you:
✅ Visualize ticket trends across services
✅ Analyze workloads and SLA performance
✅ Export dynamic reports to Excel for further business review
✅ Embed dashboards in planning and governance pages
Because it runs inside Confluence and Jira Cloud ,teams can collaborate around data, not just share snapshots of spreadsheets.
Getting Started
Setting up the app is straightforward: configure access once and start building reports with real-time data, right in Confluence. Full setup steps and examples are in the documentation.
Unlocking data insights should be easy and now it is.
👉 Deliver the data your business trusts when it matters most with ServiceNow SQL Hub.
