Company: Marketplace Expert SL Last updated: May 2026
1. Introduction
Marketplace Expert SL (“we”, “us”, “our”) is committed to protecting the privacy of individuals who interact with us through our website, support channels, and marketplace app listings. Marketplace Expert SL is the developer and data controller of the Apps, which are distributed and sold under the “KintoSoft” brand by KintoGroup LLC (authorized reseller). This Privacy Policy explains what personal data we collect, how we use it, and your rights under applicable law, including the EU General Data Protection Regulation (GDPR) and the Spanish Organic Law on Data Protection and Digital Rights (LOPDGDD).
Data Controller: Marketplace Expert SL Factoría, Estación de Chamartín, s/n, 28036 Madrid, Spain Email: contact@kintosoft.com
2. What data we collect and why
2.1 Website contact
Our website is an informational landing page. It does not include registration forms or user accounts. If you contact us via a phone number or email address listed on our website, we will process:
- Your name (if provided)
- Your email address or phone number
- The content of your message
Legal basis: Legitimate interest (Art. 6(1)(f) GDPR) — to respond to your enquiry.
2.2 Customer support requests (Jira Service Management)
All support requests for our apps — whether published on the Atlassian Marketplace, monday.com Marketplace, or other platforms — are handled through our Jira Service Management portal. When you submit a support request, we process:
- Your name and email address
- Your organisation name (if provided)
- The content of your support request, including any attachments you choose to share
- Communication history related to your request
Legal basis: Performance of a contract (Art. 6(1)(b) GDPR) — to provide the support service associated with your app license. Where applicable, legitimate interest (Art. 6(1)(f) GDPR).
2.3 Email communications
If you contact us directly by email, we process:
- Your name and email address
- The content of your email and any attachments
Legal basis: Legitimate interest (Art. 6(1)(f) GDPR) — to respond to and manage business communications.
2.4 Cookies and website analytics
Our website uses essential cookies necessary for the site to function, and anonymous analytics cookies to understand website traffic (e.g., pages visited, device type, time spent). Analytics data is collected in an anonymised form and cannot be used to identify you personally. We do not use marketing, advertising, or tracking cookies.
For full details on the cookies we use, please refer to our Cookie Policy.
Legal basis: Legitimate interest (Art. 6(1)(f) GDPR) for analytics; strictly necessary cookies do not require consent.
3. What we do not collect
Our applications are designed not to store or retain customer production data. Any data access by our apps occurs transiently within your own platform instance (Atlassian or monday.com ) and is not transmitted to or stored by Marketplace Expert SL.
4. How we use your data
We use personal data solely for the following purposes:
- Responding to support requests and resolving technical issues
- Communicating with you about your enquiry or license
- Maintaining records of support interactions for quality and compliance purposes
- Understanding how our website is used (anonymous analytics only)
- Complying with our legal obligations
We do not sell, rent, or share your personal data with third parties for marketing purposes.
5. Data retention
- Support requests: Retained for the duration of your active license and for up to 3 years after the last interaction, unless a longer retention period is required by law.
- Email communications: Retained for up to 2 years from the date of the last communication.
- Website analytics data: Retained in anonymised form in accordance with the analytics provider’s retention settings.
6. Third-party processors
To deliver our services, we use the following third-party platforms that may process your personal data on our behalf:
- Atlassian (Jira Service Management) — support ticket management
- Google Workspace — email and internal communications
- monday.com — marketplace platform for app distribution
- Google Analytics (or equivalent) — anonymous website analytics
All third-party processors are bound by appropriate data processing agreements and provide adequate safeguards for personal data.
7. International transfers
Our operations are based in Spain (EU). Where personal data is processed by third-party providers outside the EU/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) as provided by the European Commission.
8. Your rights
Under GDPR and LOPDGDD, you have the following rights regarding your personal data:
- Right of access — you may request a copy of the personal data we hold about you directly by contacting us at contact@kintosoft.com
- Right to rectification — you may request correction of any inaccurate data we hold
- Right to erasure — you may request deletion of your personal data from our direct communications records
- Right to restrict processing / right to object — you may ask us to stop processing your data where you believe we don’t have appropriate grounds to do so.
To exercise any of these rights, please contact us at: contact@kintosoft.com
Data held within Atlassian’s platform (support requests submitted via Jira Service Management):
Support ticket data is stored and managed within Atlassian’s infrastructure under Atlassian’s own Privacy Policy. To exercise your rights over this data, you should contact Atlassian directly:
- To access or update your information: you can do so from within your Atlassian account settings, or submit a request directly to Atlassian at Privacy Policy | Atlassian
- To delete your information or Atlassian account: you can do so from your Atlassian account settings, or submit a deletion request directly to Atlassian. Please note that Atlassian may retain certain information for record-keeping or legal compliance purposes
- To request Atlassian stop processing your information: you may contact Atlassian directly as described in their Privacy Policy
To exercise rights over data we hold directly, contact us at: contact@kintosoft.com
You also have the right to lodge a complaint with the Spanish data protection authority: Agencia Española de Protección de Datos (AEPD) — Agencia Española de Protección de Datos | AEPD
9. Changes to this policy
We may update this Privacy Policy from time to time. The date at the top of this page indicates when it was last revised. We encourage you to review it periodically.
10. Contact
For any questions about this Privacy Policy or how we handle your personal data, please contact:
Marketplace Expert SL (KintoSoft) Email: contact@kintosoft.com